Managed Support & AMS

An ERP needs continuous upkeep long after go-live — configuration changes as processes evolve, version and security upgrades, troubleshooting, and user support for the questions that come up daily. Most businesses don't need a full in-house ERP team on staff to cover that, which is what our Application Management Services (AMS) retainers are built for.

Support runs through ticket-based tools like Jira Service Management or Freshdesk with defined response-time tiers by severity, rather than an ad-hoc "call us when something breaks" arrangement. This typically picks up right where the post-go-live stabilization window ends, giving the business a continuous, accountable support path instead of a gap in coverage.

• Ticket-based support with defined SLA response tiers
• Configuration changes and workflow adjustments post-go-live
• Security patching and version upgrade management
• Monthly health checks and usage/performance review
• Escalation path for critical, business-halting issues