Application Maintenance & Support (AMS)

Most businesses don't need — or want — to keep a full in-house engineering team on staff just to keep an application stable and current. Our AMS engagements cover bug fixes, security patching, OS and framework version upgrades, and feature enhancements after go-live, delivered via ticket-based support tools like Jira Service Management or Freshdesk with defined response-time tiers.

This typically picks up where the initial post-launch warranty period ends, giving your application a continuous, accountable support path rather than an ad-hoc "call us if something breaks" arrangement.

• Bug fixes and security patching under a defined SLA
• OS and framework version upgrades to prevent technical debt buildup
• Ticket-based support via Jira Service Management or Freshdesk
• Optional enhancement retainers for ongoing feature work